Sincerely,
The Closet Entrepreneur

~this post is now closed for comments~

Is it too much to expect that the same document would print out about the same every time you print it?

Is it too much to expect that the folding is proper according to the specifications that were published on the site?

Is it too much to expect that someone might take a look at the final output to see that the quality of the fold or the printing is just not right?

Is it too much to expect that the prints arrive without the same scratch on every print resulting from a bad or damaged roller somewhere in the pipeline?

In some cases, you put good stuff in but garbage comes out. Have you ever thought of that?

I am glad that the company you are talking about has had no problems, however, many of the people here would disagree.

Perhaps it would help to look into the mirror at your own approach toward the folks at OP before trying to second guess and criticize them. You should also look at the quality of the artwork or lack thereof you submitted for production in the first place.
They are printers, not miracle workers. You know the saying…garbage in…garbage out. Happens all the time on custom printed jobs.

If your expectations are realistic Overnight Prints is great. Disputing the quality of the print job to justify disputing the bill is quite common on custom jobs of all kinds. Some of the previous criticism sounds like it falls into this area.

The letterhead came in with white spots on the top where it looks like the ink skipped a spot. About 15% of the postcards that came in also had white splotches on the back where it looked like the printer had tried to put down ink but wasn’t able to.

We contacted customer service who gave us the run around. Due to the time sensitive nature of the postcards we could not afford to have a reprinted so we decided to take them as is. We are using them in an direct mail campaign with an expiration date listed on them. I asked for a refund since they did not want to reprint the letterhead. A guy named Marcus hung up in the process of the transfer to the GET THIS “customer retention dept” I am surprised they even bother with thier lack of quality control. I had to call back and wait for another 30 minutes. I asked to have the name of the president/ceo/or owner of the company so I could write them a letter outlining my problems with their company and the woman that I spoke with said she didn’t know who the head of the company was. Yeah Right like I am going to believe that. They just don’t want all the customer complaints.

I will attempt to contact them via the marketing@overnightprints.com e-mail address and hope that this will reconcile the situation. If not I will file a dispute with Visa and the BBB.

Yes the orders we have done in the past have been ok but I will never trust them with another order. They will not receive my business again.

DO NOT USE OVERNIGHT PRINTS!

Next time, I will try printsmadeasy.

Ouch!

Fast and responsive, been using them since dumping OP. Even if you submit something to PME using your specs, if they see something that might cause you to be unhappy with the results they will contact you before they print it and give you suggestions! It’s like having a “buddy” working at PME when dealing with PME! Talk about piece of mind now, PME has cut the worry and follow-up for me by 60% easy. I no longer have to worry about my own dumb mistakes screwing the order up ! I can’t say enough about PME, their name says it all PRINTS MADE EASY !

PS and no I don’t work for PME, and I sure as heck will not use anyone else anymore. Better sign off now…I could go on and on about PME saving me time and money.